Shops and branches

  • Define the number of customers that can reasonably follow two-metre social distancing within the store, taking into account total floorspace and busy areas
  • Limit the number of customers at any one time
  • Suspend customer services which cannot comply with social distancing
  • Encourage customers to shop alone
  • Update plans for store traffic and queue management, and use outside areas for queuing such as car parks
  • Shopping centres should regulate the number of customers
  • Inform customers who are accompanied by children that they are responsible for supervising them at all times
  • Continue to keep customer restaurants and/or cafes closed until further notice, unless offering hot or cold food to be consumed off the premises
  • Provide guidance to people on arrival
  • Restock/replenish outside of store operating hours

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