Shops and branches
- Define the number of customers that can reasonably follow two-metre social distancing within the store, taking into account total floorspace and busy areas
- Limit the number of customers at any one time
- Suspend customer services which cannot comply with social distancing
- Encourage customers to shop alone
- Update plans for store traffic and queue management, and use outside areas for queuing such as car parks
- Shopping centres should regulate the number of customers
- Inform customers who are accompanied by children that they are responsible for supervising them at all times
- Continue to keep customer restaurants and/or cafes closed until further notice, unless offering hot or cold food to be consumed off the premises
- Provide guidance to people on arrival
- Restock/replenish outside of store operating hours