Takeaway / Delivery service advice

Following The Health Protection (Coronavirus, Business Closure) (England) Regulations 2020 announcement made on Monday 23 March, We understand that businesses may look to change their business model and diversify in order to maintain their business during this time.

You must notify the planning department that you are changing the way you operate: developmentmanagement@barnsley.gov.uk

The following advice is for those businesses that are looking to make provision for takeaways and deliveries where they have not done so before.

Scientific advice is that it is very unlikely that COVID-19 can be spread through food, but, if you are changing how you normally operate then you must think through the hazards and ensure that you have control measures in place. A business will only be in a position do this if they are registered as a food business with a Local Authority.  All foods must be delivered to consumers in a way that ensures that they do not become unsafe or unfit to eat.

You must notify the planning department that you are changing the way you operate: developmentmanagement@barnsley.gov.uk

Foods that need refrigerating must be kept cool (ie, below 8 degrees Celsius) while they are being transported. This may need to be packed in an insulated box with a coolant gel or in a cool bag. If you are transporting hot food, it must be kept hot (ie above 63 degrees Celsius). This may need to be packed in an insulated box. It is recommended to keep distances short and times limited to within 30 minutes. Food must be kept hot, or cold and not outside of these critical temperatures.

The Food Standards Agency (FSA) have provided advice for business – ‘How to manage a food business if you sell products online, for takeaway or for delivery.’



There is a wealth of advice for businesses on allergen management on the FSA website at https://www.food.gov.uk/business-guidance/allergen-guidance-for-food-businesses

However, you must ask every telephone customer if they need information about allergens and have the information available to give them and include this facility on an internet ordering system. 

Contact-free delivery

Limiting contact when delivering orders will help keep everyone healthy, so you could consider leaving deliveries at the door of your customer, rather than handing it over to them. Knock on the doorstep back at least 2 metres and wait nearby for your customer to collect it. Take payments over the phone or internet rather than taking a cash payment.

Infection Control

You have responsibilities to ensure food handlers are fit for work under the food hygiene regulations and in addition you have a general duty to ensure the Health, Safety and Welfare of persons in your employment and members of the public.

Relevant staff must be provided with clear instructions on any infection control policy in place, and any person so affected and employed in a food business and who is likely to come into contact with food is to report immediately the illness or symptoms, and if possible their causes, to the food business operator.  The Government have issued guidance on COVID-19 for employees and businesses


If you are providing a delivery service, you need a system in place so that customers can notify you if they are self-isolating. You will then need to tell the delivery driver, so that the items can be left outside the property, or somewhere else suitable to eliminate the contact between the delivery driver and the customer who is self-isolating.

For any further advise please do not hesitate to contact the Food Safety Team on 01226 773743, Email, Food@barnsley.gov.uk

For Barnsley businesses looking for support, please visit: www.EnterprisingBarnsley.co.uk

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